Note:
The Payments tool is available to full-suite Influence clients. If you are interested in Influence’s full suite, please contact your Customer Success Manager (CSM) for details.
After you have configured payments in Influence and invited influencers to receive payments, you’ll be ready to start sending payments to your influencers from Influence.
Tip:
For a quick tutorial on inviting your influencers to receive payments and sending payments, visit our Academy video:
In this article:
Sending a payment to an influencer
From the Payments tool dashboard, click New Payment in the top-right corner.
Tip:
You can also pay influencers directly from the Influencers CRM or the Campaigns tool.
Either search for the name of an influencer who has completed their payment details form, or you can filter for eligible influencers to pay by campaign.
After selecting payees, you can specify the amount to pay them as well as their preferred currency.
Tip:
You can select up to 120+ different currencies that Tipalti supports. If the submitted currency is different from the payee currency, Tipalti will handle the exchange rate and the conversion (fee applies). In your Tipaliti account, you can specify whether the exchange rate fee/payment fee should be borne by the payee or the recipient.
When paying an influencer, you can also assign them to a campaign (if they aren’t already assigned to one) and/or leave a reference note on the payment that will appear on the influencer’s bank statement.
When ready, click Submit Payment in the top-right corner of the payments screen to finalize your payment(s).
Warning:
You will be redirected to the Submitting Payments screen while your payments process. The process may take some time so please do not refresh your screen while the processing completes. All of your information will be erased upon refreshing and this action is not reversible.
When your payments processing completes, you will see a confirmation message that your payment has submitted successfully.
Note:
If you had assigned a payment transaction to a campaign, you will be asked if you would like to change the influencer’s status in the campaign to Paid. This option will only be available if you have the influencer onboarding feature enabled for your campaign.
Note:
If your payment does not complete, you will receive an error message. If the payment could not be completed due to an error with our platform, you will be provided instructions to chat with our Support team.
If your payment could not be completed due to an error on Tipalti’s side, you will be provided a link to Tipalti’s Support.
Checking payment history
The Payments tool dashboard will display your payments history to influencers.
Note:
Recent payments will display with the Pending status as it may take Tipalti around 1-2 business days to handle the transaction.
Warning:
If you enabled the approval flow in Tipalti, you must approve the transaction on Tipalti in order to complete the payment and for the influencer to be paid.
Within an influencer’s profile Payment Details, you can view a history of payments to a specific influencer.
In the Campaigns tool, an aggregated amount of total payments made to influencers will display on the dashboard of a campaign.
Payment history on the influencer's side
An influencer will see a history of payments to them within their influencer dashboard.